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Overview
In general, using our site as a site visitor may be considered anonymous:
we do not engage in any activity that will personally identify our site
visitors.
Information Collection and Use
TwinRay.com is the sole owner of information collected on this site. We
will not sell, share, or rent this information to others in ways different
from what is disclosed in this statement.
Non-Personally Identifiable Information
Non-personally identifiable information is information that does not identify
a specific individual.
Log Files / IP Address
When a visitor arrives at our site, we collect the IP address, operating
system and browser software used. An IP address (which is not the same
as an e-mail address) can tell us the user's internet service provider
and, based on that, can suggest the geographic location of the connection.
We also collect information about which pages they visit, the order in
which they were visited, and which hyperlinks they "click."
Cookies
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates.
For example, if you have provided a shipping address, the TwinRay.com
system may automatically fill in that information on an order form, thereby
saving time while on our site. If a user rejects the cookie, they may
still use our site. Cookies can also enable us to track and target the
interests of our users to enhance the experience on our site.
Personally Identifiable Information
Personally identifiable information is information that does identify
a specific individual.
Order
We request information from the user on our order form. Here a user must
provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information
is used for billing purposes and to fill customer's orders. If we have
trouble processing an order, this contact information is used to get in
touch with the user.
Sharing
We will only share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information that can
identify any individual person.
We use an outside shipping company to ship orders, and a credit card
processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes.
When the user voluntarily signs up for partner services or products,
we will share names, or other contact information that is necessary for
the third party to provide these services or products.
These parties are not allowed to use personally identifiable information
except for the purpose of providing the requested service or product.
Links
This web site may contain links to other sites. Please be aware that we,
TwinRay.com, are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and
to read the privacy statements of each and every web site that collects
personally identifiable information. This privacy statement applies solely
to information collected by TwinRay.com.
Surveys / Contests
From time-to-time our site may requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address), and demographic information (such
as zip code, age level). Contact information will be used to notify the
winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site.
Choice/Opt-out
Users who no longer wish to receive our newsletter or promotional materials
may opt-out of receiving these communications by replying to unsubscribe
in the subject line in the email or email us at support@twinray.com
Notification of Changes
If at any point we decide to use personally identifiable information in
a manner different from that stated at the time it was collected, we will
notify users by way of an email. Users will have a choice as to whether
or not we use their information in this different manner.
We will only use information in accordance with the privacy policy under
which the information was collected.
Secure Online Payment
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your information
is protected online and off-line.
When our registration and order forms asks users to enter sensitive information
(such as credit card number), that information is encrypted and is protected
with the best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet Explorer becomes locked,
as opposed to unlocked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information off-line.
All of our users' information, not just the sensitive information mentioned
above, is restricted. Only employees who need the information to perform
a specific job (for example, our billing clerk) are granted access to
personally identifiable information.
If you have any questions about the security at our website, you can
send an email to info@twinray.com.
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